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Ombudsman Program

The Ombudsman Program of the Area Agency on Aging of East Texas functions under the rules of the Texas State Ombudsman Program, and specific state and Federal laws. The purpose of the program is to provide advocacy for quality of life and quality of care for residents in long-term care settings such as nursing home, assisted living and skilled nursing facilities. Service is provided to residents, families and faculty staff in resolving issues and enhancing long term care plans. Please contact Managing Local Ombudsman, Wilma DeSoto at wilma.desoto@etcog.org or 1-800-442-8845 or  

Disability Rights Texas

Disability Rights Texas is the federally designated legal protection and advocacy agency for people with disabilities in Texas.  Our mission is to help people with disabilities understand and exercise their rights under the law, ensuring their full and equal participation in society.
Visit their website.

The Social Security Fraud Hotline

The Social Security Fraud Hotline provides an avenue for individuals to report fraud, waste, and abuse within the Social Security Administration’s (SSA) programs and operations.

The National Senior Citizens Law Center

The National Senior Citizens Law Center is a nonprofit organization whose principal mission is to protect the rights of low-income older adults.
Visit their website.